PlanetAppliance.com - Small Appliance and Electronics Superstore Info
As of June 1,
2009... PlanetAppliance.com was bought by a new team of customer service
specialists. We have been in the ecommerce business for over 8 years with
extensive experience in Brick & Mortar shops selling a variety of home goods. We
strive for your complete satisfaction while bringing you the lowest possible
prices. Thank You.
Easy Ordering
Quality, Value,
and Customer Satisfaction
is our Goal.
Now we offer
International Shipping to
over 200 countries.
Call Customer
Service for questions or comments.
Planet Appliance.com Policy
Why did you send me a link to this page?
You asked a question that has already been answered in our
Frequently Asked Questions (FAQ) The answer to your question is on this page.
A : We ship ( domestically ) using the following
services :
1) UPS Ground
2) Fed Ex
3) USPS
4) USPS Regional Carriers
- We reserve the right to use any of the above shippers.
Our decision is based on the best possibly ship rate available at the time of
purchase.
- Ground services are 4-9 business days unless another
option is required and indicated at the time of purchase, not including holiday.
(Monday – Friday)
- All customer orders will receive a tracking number (when
items are shipped) via e-mail. (Please check your spam folder also)
- Planet Appliance ships to the Continental U.S. and Canada
(Although not all items on the website can be shipped to Canada by certain
manufacturers).
- Canadian orders may be subject to tariffs, customer duties, and or amounted
assessments and these costs are the responsibility of the purchaser and all
shipping charges do not include any of these fees.
Q : Do you ship internationally ?
A : Yes
International Shipping (Outside of the USA)
PlanetAppliance.com has partnered with a trusted third-party company, iShopUSA
to fulfill orders for our international customers. Simply put any items you wish
to purchase in your shopping cart and choose the “international checkout”
option. The items will automatically be transferred into an iShopUSA cart. You
may pay with international credit cards, PayPal, and bank wire transfers.
iShopUSA will process your payment and guarantee delivery. Once your order is
completed, all inquiries should be directed to iShopUSA Customer Service Department.
GO TO ISHOP.COM AND GET COUNTRY LISTINGS.
Q : Do you ship to P.O. Boxes?
A : Yes, only upon verification from the customer that the item purchased is
allowed by the P.O. address as a destination for the shipped item. Size and
weight are usually a factor in this regard.
Q : Do you ship to APO/FPO’s ?
A : Yes, we consider it a privilege to ship
domestically the members of our armed forces and contractors. Also, size and
weight of the item may be a factor as well as permission for items sent directly
by the manufacturer. Members overseas please use the international checkout to
process orders.
Q : Can I check that status of my order?
A : You can use the tracking number you receive via email notification from
us to track your package.
United States Postal Service : USPS Tracking and Confirm
United Parcel Service : UPS Tracking
Federal Express : FedEx Tracking
Q : Can I expedite my order?
A : You can upgrade your shipping method at the time of checkout. In the
absence of an upgrade all order are shipped ground.
Q : Why would my shipping amount be modified?
A : From time to time our store “platform” miscalculates shipping charges
for various reasons such as ship weight, oversized packages and/or a combination
of both, certain Canadian territories and delivery to U.S. rural areas. We
reserve the right to modify the amount of shipping only if we notify the
customer and email permission by the customer is granted.
Q : Why does my order require a signature?
A : From time to time on certain orders we will
require a signature for delivered items. This procedure is at the sole
discretion of Planet Appliance and will not add any additional cost to the
customer. Customer will be notified by email or phone as to this signature
requirement.
ORDERING :
Q : Placing an order
A : During the Planet Appliance ordering process, we ask you to provide us
with contact information, such as name, billing address, shipping address,
e-mail address, telephone number and a valid credit card number. We use this
information to verify your account when you place an order. We send e-mails to
keep you informed of your order status, including the tracking number when the
product ships, so please make sure you provide us with a valid email address.
Planet Appliance accepts VISA, MasterCard, & American Express, Optima Checks or
Money Orders for all purchases. Current billing address and phone information
must be included with every order. Billing information must be able to be
verified with the issuing bank. If this information cannot be verified with the
bank, the order will result in a cancellation.
Q : Can I order by phone, email, or fax ?
A : You may order by phone at our toll-free number : 1-877-879-1360. Our
operating hours are from 9AM to 4PM EST.
To order by e-mail or fax, include the products you wish to order, including
product code (if any), your name, shipping and billing address, phone-number
preferred shipping method, and your credit card information, including the
three-digit security code on the back of the card.
A: Go through the checkout process. When you get to the payment options
page, print the page and send it along with your payment to the address
indicated on the order form. To Kuma Consumer Goods, 270N Wellwood Ave
Lindenhurst NY 11757.
Q : Is there a minimum order for phone sales?
A : Yes, our minimum order for phone sales is $25.00
Q : Can I cancel my order?
A : Only if it has not shipped yet. Please call or email us for a
cancellation.
Q : My order is on backorder. What does that mean and when will I receive my
merchandise?
A : Planet Appliance makes every effort to provide current stock status.
In spite of these attempts, items that are listed on the site as available may
occasionally fall on backorder.
If for any reason, your item has not shipped within the
specified shipping time frame, we will notify you of this delay via email. At
that time you will be given the option to either cancel your order, or allow it
to remain on backorder.
If your order cannot be shipped within 30 days, you will be
given the option to cancel. In an effort to help our customers, you may be given
the opportunity to extend the backorder past 30 days for hard to get items, and
orders will remain open and be shipped as soon as the product becomes available.
No backordered item will be kept open beyond 30 days without the consent of the
customer and updated credit information is obtained.
Q : What is a refurbished item, and how is it different from New?
A : Manufacturer refurbished products have been returned to an authorized
factory repair facility. They may have been returned for reasons such as
blemishes, customer remorse, or wrong purchase, and have been fully inspected or
repaired by a factory-authorized service center.
These products may contain minor blemishes and may not be in original retail
packaging. Specifications may vary from original factory new conditions.These
products carry the applicable manufacturer warranty.
Q : Multiple orders
A : When placing multiple item orders, sometimes one item may be out of
stock or not available, the remaining items will ship automatically Multiple
quantities of a particular item will be shipped together. Multiple Items of
different models will be shopped separately. Any item that is oversized will be
shipped and charged separately, i.e. over 40 pounds and longer than 48 inches.
CHECKOUT :
Q : I am unable to checkout. Why?
A : You may not be ordering from one of the locations that we ship to. When
ordering from the U.S. and Canada use the red checkout button. When ordering
internationally use the “International Check Out” button.
Q : My credit card doesn’t work on your site. What do I do?
A : Make sure you’ve input all the information correctly.
- Does the billing address match the billing address for your credit card?
- Check that every number of the 16-digit credit card
number is entered correctly. The last for digits are commonly missed.
- Do not enter spaces or dashes when entering your credit card number.
- Check that the expiration date is entered correctly and that your card hasn’t
expired.
- For the “Cardholder Name”, enter the name exactly as it appears on the front
of the card. Don’t forget to enter the CVV code, the three-digit code that
trails the code on the back of the card in the signature area.
Q : What forms of payment do you accept ?
A : We currently accept: PayPal, VISA, MasterCard,
American Express, Money Orders, Personal Check (please allow 10 business days to
clear).
Q : Is there sales tax?
A : All New York orders are subject to Sales Tax.
Q : How do I use the promotional code?
A : When you’re ready to check out, simply go to
your cart. There is a text box in which you may enter your promo code. Click
“Update” to view the new subtotal for your products. Promotional codes only
apply to online orders and are not valid for phone orders.
Customer Service and General Information :
Q : Can I read feedback from other customers?
A : You can read feedback on our Customer Comments
page. If you’d like to leave your own feedback, please click on the 5-Star
rating icon on our homepage and follow the directions.
Q : What about Sharing and Usage of my personal
information?
A : Your privacy is 100% guaranteed – our promise to
you. We will never sell your information (especially your credit card number)
with the highest standards of safety, security and confidentiality. All credit
card information is deleted from our secured computer servers after 30 days.
Q : Can I earn an additional discount?
A : Yes you can. Do you blog? If you do you will
reserve an additional 10% off your order. Call us at 1-877-879-1360 for further
information.
Q : My product is not working. How do I contact
Technical Support?
A : In our experience, many problems can be resolved with the assistance and
the technical expertise of the manufacturer. If after contacting the
manufacturer and the product is not performing to its specifications, please
make arrangements with the manufacturer for information and “returns policy”.
Planet Appliance wants you to be satisfied with your
purchase. If you are not satisfied with the items(s) you’re received, return it
to us for either a refund, exchange a merchandise credit. Please note - products
have a 45 day return policy from the date of invoice.
Procedures:
1) All returns require an RMA # from Planet Appliance
Please fill out completely and send back to us via email,
fax, or direct mail. When we receive this form we will then reply to you within
2 days with an RMA # and shipping address which must accompany the boxed return.
* Items must be unused, in the original manufacturers
packaging with all original packing materials, documentation, warranty cards,
manuals and accessories. All returns will be processed and inspected after they
arrive at our location. We will not accept any item that is shown to have been
used, abused, tampered with, broken (whether accidental or intentional), within
the 45 day period.
* Any items that have promotional items or gifts as part of
the purchase must also be returned in original condition and packaging. Any
promotional items or gifts that are not retuned will be deducted from the
invoice amount. Promotional items and gifts will remain property of the customer
if the item is exchanged for another item of equal or greater value.
* A number of items are shipped directly from the
manufacturer and may have the manufacturer listed on the return address. Planet
Appliance will not be held responsible for items sent to the incorrect address.
* Returns may be subject to a 15% restocking fee. Shipping costs are
non-refundable.
* All refunds are processed to the original credit card
used for payment, therefore return authorization is provided to the original
purchaser. In the case of gift item / purchases, return authorization will be
given for in-store credit only. Refunds will only be issued to the original
purchaser. Please allow 14 days to process the request and issue the credit.
* Planet Appliance will not be responsible for returns that
do not have a tracking / delivery confirmation showing delivery to our warehouse
or the manufacturer warehouse. Be sure to return any item with a valid and a
traceable tracking number.
2) Refusing Shipment
Refusing shipment on your order will significantly delay
refund or credit and you will incur expenses needlessly. The rational is that
some of our items are direct shipped from the manufacturer, and refusing
shipment may take a month to notify us that they received your shipment. If you
refuse shipment, and the item goes back to the manufacturer, you will be charged
a 15% restocking fee and all shipping fees.
3) Unauthorized Return
All unauthorized returns will be sent back at owner’s
expense; this includes returns sent back after the 45 day period and are not
eligible for a refund. We do not accept used returns. If you state that the unit
has not been used and Planet Appliance issues an RMA # but it is found upon
inspection to have been used, we will immediately ship the item, as is, to your
address. In this case, no credit will be issued. The item will be shipped
directly to you and will be invoiced for any shipping cost incurred by us.
4) Damaged, Incomplete or lost orders:
Items damaged in transit should be reported immediately to
UPS 1-800-PICK-UPS, 1-800-GO-FEDEX, or the carrier that delivered the item
promptly. Please also call and notify us at 1-877-879-1360, & we will assist you
in getting the problem resolved.
If an item is missing from your package, please first check
the packing slip to make sure that it is not on backorder. If it is not listed
as being on backorder, please call 1-877-879-1360, we can check your order to
make sure it has shipped.
Planet Appliance is not responsible for lost or stolen
package. If your package is lost and we have a tracking number confirming the
delivery to your location, you should then report this missing package
immediately to UPS 1-800-PICK-UPS, 1-800-GO-FEDEX, or the carrier that delivered
the item. If your package has been confirmed by the carrier as missing, you and
not Planet Appliance assume the responsibility for the entire loss. If your
package has been lost please call us toll free at 1-877-879-1360. We will make
every attempt possible to help you find your package.
5) Defective items / Warranty Claims
All warranties are between the appliance manufacturer and
you the purchaser. We make no express or implied warranties. The manufacturer is
responsible for repairing or correcting any defects during the warranty period.
Please review your warranty immediately upon receipt of your appliance and fill
out any warranty information as required.
If the item you have received is missing a part, we
recommend that you contact the manufacturer to see if they can have this part
shipped directly to you. You can usually find contact information listed in the
product manual that came with the item.
6) Ordering Errors
It is the responsibility of the customer to submit his/her
order correctly. We understand that mistakes happen and will certainly do our
best to resolve any issues; however, we cannot guarantee that the correction
will be made before it ships. Common customer errors include: incorrect or
transposed addresses, selected wrong color, or size, duplicate orders, etc…
Please double check your order carefully before submitting.
If after you submitted the order, incorrectly, please contact us immediately via
e-mail.
7) Shipped Free Returned Items
For any item that is returned for a refund the actual
shipping amount will be deducted from the original invoice amount.
DISCLAIMER POLICY
Disclaimer Policy :
The use of this site is
governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site
indicates your acceptance of these terms and conditions. Your placement of an
order indicates your acceptance of these terms and conditions. These terms and
conditions shall supersede any subsequent terms or conditions included with any
purchase order, whether or not such terms or conditions are signed by
PlanetAppliance.com. PlanetAppliance.com reserves the right to make changes to
this site and these terms and conditions at any time. EXCEPT AS EXPRESSLY STATED
HEREIN, PlanetAppliance.com MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER
EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE
PlanetAppliance.com SITES. EXCEPT AS EXPRESSLY STATED HEREIN.
PlanetAppliance.com EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF
ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED
TO, MERCHANTABILITY, PRICING AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE
THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO PlanetAppliance.com ARISING
FROM ANY PRODUCT SOLD ON THE PlanetAppliance.com SITES SHALL BE THE PRICE OF THE
PRODUCT ORDERED. IN NO EVENT SHALL PlanetAppliance.com, ITS DIRECTORS, OFFICERS,
EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR
PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
Advertising Disclaimer
:
Product descriptions posted
on our product pages are the representations provided by our suppliers. Please
note that actual products may differ slightly from the picture. Planet Appliance
is not responsible for typographical, pricing, product information, or
advertising errors. Advertised prices and available quantities are subject to
change without notice.
Disclaimer On Return
Policy
Planet Appliance attempts to
be as accurate as possible in our content and pricing. However, we cannot
guarantee that the product descriptions, pricing, or pictures are accurate,
complete, or current. If a product you receive is not as described, we will
gladly allow you to return it in unused condition. We will refund the shipping
cost if the return is in result of our error. In the event a product is listed
at an incorrect price, due to typographical, photographic, or technical error,
Planet Appliance shall have the right to refuse or cancel any orders placed for
the product listed.
Disclaimer on
“Non-Delivered” goods
- Orders NOT received by the
customer but confirmed by the shipper as delivered via the tracking number, the
customer will not hold Planet Appliance liable for a “non-delivered” item and
must look only to the shipper for any and all monetary cost associated with the
items value and or replacement.
Terms and Conditions
Customer agrees to the terms published in this customer service section by
virtue of placing an order with our company. Placing an order from Planet
Appliance signifies that you have read and agreed to all company policies. Any
access or use of this site that is inconsistent with these terms is unauthorized
and strictly prohibited. Customer authorizes his credit card company to abide by
these terms. It has been our experience that contacting your credit card company
prior to contacting our customer service department significantly delays your
credit. Please be advised that your use of
www.planetappliance.com (the “Site”) in any manner, whether by browsing,
participating in online activity or promotion or making a purchase, constitutes
your agreement to follow and be bound by these Terms of Use. Planet Appliance
reserves the right to update or modify these Terms of Use at any time, without
prior notice. By using this Site following any such change, you agree to follow
and be bound by the Terms of Use as changed. As such, Planet Appliance
recommends you review these Terms of Use each time you visit the Site.
Customer Service and
General Information
Q : Can I read feedback from other customers?
A : You can read feedback on our Customer Comments
page. If you’d like to leave your own feedback, please click on the 5-Star
rating icon on our homepage and follow the directions.
Q : What about Sharing and Usage of my personal
information?
A : Your privacy is 100% guaranteed – our promise to
you. We will never sell your information (especially your credit card number)
with the highest standards of safety, security and confidentiality. All credit
card information is deleted from our secured computer servers after 30 days.
Q : Can I earn an additional discount?
A : Yes you can. Do you blog? If you do you will
reserve an additional 10% off your order. Call us at 1-877-879-1360 for further
information.
Q : My product is not working. How do I contact
Technical Support?
A : In our experience, many problems can be resolved with the assistance and
the technical expertise of the manufacturer. If after contacting the
manufacturer and the product is not performing to its specifications, please
make arrangements with the manufacturer for information and “returns policy”.
